Privacy Policy

Last updated: May 8, 2026

This Privacy Policy explains how Esotericisms (esotericisms.com, the “Site”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you browse our website, create an account, submit a BaZi or consultation form, contact us, or place an order.

Information We Collect

Device and browsing information

When you visit the Site, we may automatically collect technical information such as your IP address, browser type, device type, time zone, pages viewed, referring pages, search terms, cookies, and interactions with products or forms. We use this information to keep the Site working, understand performance, prevent abuse, and improve the customer experience.

Order and account information

When you make a purchase or create an account, we collect information needed to process the order, including your name, email address, phone number, billing address, shipping address, order details, payment status, and customer account activity. Payment card details are handled by our payment processors and are not stored in full by us.

Consultation and support information

If you request BaZi analysis, zodiac recommendations, customer support, or a consultation, we may collect details you choose to provide, such as name, email, phone number, birth date, birth time, birth location, order number, photos, sizing notes, and messages. Please only submit information that is accurate and that you are comfortable sharing for the requested service.

How We Use Information

We use personal information to operate the Site, process payments, fulfill orders, arrange shipping, provide invoices and order updates, manage your account, respond to enquiries, deliver digital or consultation services, prevent fraud, improve products and services, and send marketing communications where permitted by law or with your consent.

Sharing Information

We may share information with service providers that help us run the business, such as hosting providers, WooCommerce/WordPress tools, payment gateways, shipping partners, analytics providers, email services, fraud-prevention tools, and professional advisers. We may also disclose information when required by law, to enforce our terms, or to protect our rights, customers, and business.

Cookies and Analytics

We use cookies and similar technologies to remember preferences, keep carts and accounts functioning, measure traffic, improve the Site, and support advertising or remarketing where enabled. You can manage cookies through your browser settings. Blocking some cookies may affect checkout, account login, or other Site functions.

Marketing

If you subscribe to our emails or otherwise consent to marketing, we may send product updates, service announcements, offers, and educational content. You may unsubscribe at any time by using the unsubscribe link in our emails or contacting us.

International Transfers

Our service providers may process or store information in countries other than your own. Where required, we rely on appropriate safeguards or contractual protections for these transfers.

Retention

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements. Account and order records may be kept for tax, audit, and customer-service purposes.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, and to object to or withdraw consent for certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Children

The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Do Not Track

Because there is no consistent industry standard for responding to browser “Do Not Track” signals, we do not currently change our practices when such signals are detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised date.

Contact

For privacy questions, requests, or complaints, contact us at info@esotericisms.com.